Technology Guidelines
Listed are the Hussman IT support guidelines. If you have questions or concerns about these guidelines, please contact the Hussman IT Director to discuss.
Accessories and upgrades (docking stations, additional monitors or power adapters, memory upgrades, etc.) can be purchased by Hussman IT using alternative funding sources (i.e. a professorship).
Hussman IT will provide full support for this device to perform job functions. Hussman IT will pay for the lifecycle replacements of the computer but not related accessories.
School-issued computers should be used exclusively for work purposes. This is particularly important for systems that handle sensitive data.
Sensitive data (PHI, PII, HIPAA, FERPA, etc.) should be stored on UNC-approved secure storage such as SecNAS.unc.edu (learn more about SecNAS) or Office 365’s OneDrive. Sensitive data should not be stored on personal devices (computers, flash drives, hard drives, etc.) or on personal cloud storage space (Dropbox, iCloud, Google Drive, OneDrive, etc.)
- PC Laptop (14” ultrabook ThinkPad)
- PC Desktop (standard desktop with at least 20” primary monitor)
- Mac Desktop (iMac with at least 20” primary monitor)
- Mac Laptop (13” or 15” MacBook Pro)
All computer systems issued by Hussman IT will be capable of running the latest available software used for critical job functions. When systems are no longer capable of running the software required for job functions they will be replaced, generally five years after the initial purchase.
Paper can be picked up in the mailroom, the IT suite or the graduate admissions office (room 345).
Personal printers can be purchased through Hussman IT but they will not be supported. The end user will handle all toner, supplies and maintenance.
Hussman IT will repair or replace damaged equipment on a case-by-case basis with guidance from the dean’s office. Damage includes (but not limited to): liquid spills, cracked screens, broken plastics and dented metals
Hussman IT has administrative access to all Hussman systems, including remote screen sharing capability. Prior to initiating a remote screen sharing session to a user’s computer, we will attempt to contact the user. If we are not able to contact the user and the system is idle, we will proceed to correct the problem.
The type of domain provider that you choose determines a variety of factors: how the site looks, who supports and owns the site, and fees associated with the site. Depending on the type of site you wish to create, it may be useful to go with a UNC ITS managed site or use a third party hosting solution. View this table on web support for detailed information.
Technical assistance will be provided in all cases when there are glitches with the systems that we support. For example, if the projector is not functioning in a classroom we will continue to provide support as we always have regardless of activity.