Information Technology
Our Services
Our team of Information Technology professionals provides computing services supporting the school’s students, faculty, and staff in alignment with the school’s mission.
The IT team is located on the second floor of Carroll Hall (rooms 239-251) from 8 am to 5 pm, Monday through Friday. For the most efficient response to your IT requests, please submit a help request by visiting help.unc.edu or email us at support@help.unc.edu.
For common support issues such as password resets, Wi-Fi or Zoom challenges, the main campus ITS Service Desk provides primary support and triage. The Service Desk can be reached in a variety of ways such as web request, chat, phone (919-962-HELP) or email using support@help.unc.edu. For students, this is the first point of contact for IT support at the University. The ITS Service Desk provides support to all students, faculty, and staff.
Recent News
Information Technology Services and Resources
With the beginning of fall semester 2024 on Monday, I wanted to take this opportunity to send out a refresher on key services, guidelines and support available to you. Please don’t hesitate to ask questions about any of the following. … Read more
Three Tips to Get Started with AI
Curated courses & more Want to get started with AI? You’re not alone! According to LinkedIn Learning’s 2024 Workplace Learning Report, 80% of people want to learn to use generative AI. Whether you want to learn the basics, dig into … Read more
Changes Coming to Duo Prompt
Duo, one of the 2-Step Verification methods that UNC-Chapel Hill uses, is ending their support for the traditional authentication prompt experience on March 30, 2024. This change impacts many of the applications that use Duo at the University. Anyone verifying with Duo … Read more
New generative AI tool for staff & faculty
On Nov. 8, 2023, ITS enabled a new artificial intelligence (AI) tool for UNC faculty and staff — Bing Chat Enterprise. Beginning today, the tool has a new name — Microsoft Copilot with Data Protection. Here are answers to four … Read more
VISIT US
We are located in rooms 239-251 of Carroll Hall |
CONTACT US
For IT support requests, please send in a request through the online help portal. |
Cannot find what you are looking for? Please visit help.unc.edu to search the knowledge base or submit a help request.