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Our Services

Our team of Information Technology professionals provides computing services supporting the school’s students, faculty, and staff in alignment with the school’s mission.

The IT team is located on the second floor of Carroll Hall (rooms 239-251) from 8 am to 5 pm, Monday through Friday. For the most efficient response to your IT requests, please submit a help request by visiting

For common support issues such as password resets, Wi-Fi or Zoom challenges, the main campus ITS Service Desk provides primary support and triage.  The Service Desk can be reached in a variety of ways such as web request, chat or by phone at 919-962-HELP. For students, this is the first point of contact for IT support at the University. The ITS Service Desk provides support to all students, faculty, and staff.

Recent News

Three Tips to Get Started with AI

Curated courses & more Want to get started with AI? You’re not alone! According to LinkedIn Learning’s 2024 Workplace Learning Report, 80% of people want to learn to use generative AI. Whether you want to learn the basics, dig into … Read more

Changes Coming to Duo Prompt

Duo, one of the 2-Step Verification methods that UNC-Chapel Hill uses, is ending their support for the traditional authentication prompt experience on March 30, 2024. This change impacts many of the applications that use Duo at the University. Anyone verifying with Duo … Read more

New generative AI tool for staff & faculty

On Nov. 8, 2023, ITS enabled a new artificial intelligence (AI) tool for UNC faculty and staff — Bing Chat Enterprise. Beginning today, the tool has a new name — Microsoft Copilot with Data Protection. Here are answers to four … Read more

Xerox Multifunction Device (copier) printing transition

All Xerox devices have been successfully transitioned to Pharos. You may now use your OneCard or the mobile OneCard via your phone.  Remember you need to have a OneCard issued within the last three years for the tap feature.  Otherwise, please visit … Read more

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We are located in rooms 239-251 of Carroll Hall
Hussman School of Journalism and Media
UNC-Chapel Hill


For IT support requests, please send in a request through the online help portal.
Phone: 919.962.4800


Cannot find what you are looking for? Please visit to search the knowledge base or submit a help request.